Shipping Policy

This Shipping Policy describes how Cucoons handles the shipping of products purchased through our website.

Shipping Destinations

  • International Shipping: We offer international shipping to various destinations worldwide.
  • US Shipping: For residents of the United States, shipping is free of charge.

Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or holidays, processing times may vary.

Shipping Methods

  • Domestic Shipping (US): Shipments within the United States are shipped via standard shipping methods. Please allow 3-7 business days for delivery after processing.
  • International Shipping: Shipments to international destinations are delivered through standard international shipping methods. Delivery times may vary based on the destination country's customs procedures and regulations.

Shipping Charges

  • US Residents: There are no shipping charges for residents of the United States.
  • International Customers: Shipping charges for international orders will be calculated based on the destination country and weight of the package during checkout.

Order Tracking

  • Tracking Information: Once your order is shipped, a tracking number will be provided via email to track the shipment's progress.

Customs and Duties

  • International Customs: Customers are responsible for any customs duties, taxes, or additional fees levied by their country's customs authorities.

Delivery Issues

  • Lost or Delayed Packages: Cucoons is not liable for lost or delayed packages due to incorrect addresses provided by the customer, weather conditions, or other unforeseen circumstances.

Contact Information

For any inquiries or questions regarding our Shipping Policy, please reach out to us through the following channels: